FAQ

SHIPPING POLICY

Where Do We Ship?

Cut Flowers & Orchid plants can ship nation wide.

Our tropical plants ie: heliconia, ginger etc are all grown in the field or nursery and can not be shipped to certain states with restrictions on plants from Hawaii.

States with Agriculture restrictions are California, Arizona, Texas and Louisiana.

We ship via FedEx Priority Overnight & FedEx 2-day.

Shipping cost is based on your order total.

Days We Ship

Monday - Wednesday for Central & East Coast Orders

Monday - Thursday for Hawaii & West Coast Orders

Please allow 48 hours to prepare your order for shipping.

GUARANTEE & RETURN POLICY

Our Guarantee

If you are not delighted with your order

please contact us within 24 hours of receipt so that we can make it right.

If the problem is our fault: We will refund or re-ship, if replacement is available, your choice.

If the problem is your fault:- For example incorrect or incomplete address, then you own it.

We will gladly re-ship once you have placed a new order.

PLEASE NOTE: We work hard to make sure your order arrives just as fresh as the day it was packed.

Sometimes events are out of our control - like weather or shipper related issues.

Your patience and understanding is appreciated.

Winter Wrap is required for all US Mainland orders during the winter months.

Failure to choose winter wrap during check out voids our guarantee.

PAYMENT METHOD

We accept all major credit cards.

You can order & pay thru our store or call the nursery to discuss a special order and we will send you a quote that you can review and pay online.

If we can't answer your call immediately please leave a message and we'll get right back to you.

WHOLESALE INQUIRIES

We do sell wholesale. It's best to email your inquiry as we're usually working in the field or greenhouse so please leave a message if you reach our voicemail.

We will respond as soon as possible.